December 2022

The Coca-Cola Company and its affiliates, including Costa Coffee, (‘We’, ‘Us’) take your privacy seriously. We respect your data and your privacy is important to us. This Privacy Policy is intended for individuals in the United States accessing the Costa Coffee US website and services. If you live outside of the United States and choose to use the site connected with this Privacy Policy, you do so at your own risk and understand that your information will be sent to and stored in the United States. By using the website that links to this Privacy Policy or otherwise providing Personal Information to us, you agree to this Privacy Policy. Note that there may be other websites that reference the Coca-Cola brand but are subject to a different Privacy Policy.

This Privacy Policy explains what personal data we collect and how it is used. This policy also explains what rights you have over your personal data and how you can exercise those rights.

  1. Information we collect from you
  2. How we may use your personal information
  3. Data sharing
  4. Cookies and similar technologies
  5. Data retention
  6. Your privacy rights
  7. Contact details
  8. California Notice at Collection

Privacy Policy

We collect personal information when you use our services. This includes using our website, store visits, or corresponding with us. Personal information generally means any information that can reasonably identify you as an individual, and any other information we associate with it. This may include profile information and other content you voluntarily provide us, such as:

Contact information when you register on our site or do business with us, such as your name, street address, demographic information (such as your gender), date of birth, phone number, and/or email address.

  • Any information you provide in communications with us, such as via social media, e-mail or our customer call center.

  • Payment information, such as when you make a purchase with us and we need your billing information to process the transaction.

  • If you contact us through a social media site, we may collect your social media identifier.

  • If you post information online about us or provide feedback, me may keep a record.

Personal information may also be collected passively when you use the site, such as by our web servers and by third party analytics tools we use:

  • Where applicable, we record and analyse store and website visits.

  • Our system logs may record certain information about visitors to our site, including the web request, Internet Protocol (“IP”) address, device and mobile ad identifiers, browser information, interaction with the site, pages viewed, and other such information; we may collect
    similar information from emails you receive from us that can help us track which emails are opened and which links are clicked by recipients.

  • We use certain cookies, pixel tags and other technologies to help us understand how you use the site and enable us to personalize your experience. To learn more about cookies, please visit To learn more about the use of cookies on the site, please see our Cookie Policy.

  • We may detect the physical location of your device by, for example, using location information shared by your web browser. We collect this information for purposes of enhancing or facilitating our services, such as enabling certain functionalities of the site that can provide you with information about promotions or relevant product information near you. We may use your device’s physical location to better understand how our site and other services and functionality are being used and to provide you with relevant and personalized location-based services and content, including advertising. Should you wish to opt out of the collection of this information, please adjust the settings of your device so that information about your physical location is not sent to us or third parties by (a) disabling location services within the device settings; or (b) denying certain websites or mobile applications permission to access location information by changing the relevant preferences and permissions in your mobile device or browser settings. Please note that your location may be derived from your WiFi, Bluetooth, and other device settings. Please consult your device settings for further information.

We may use Personal Information as permitted by law, for the following business purposes:

  • to respond to your inquiries and fulfil your requests

  • to inform you about our brands, products, promotions, events or other promotional purposes

  • to send you advertising/promotional material from any of our affiliates, and on behalf of our promotional and strategic partners

  • to improve your experience with our products and services, such as by personalizing your experience with us

  • to allow you to participate in polls, sweepstakes, promotions, contests and other promotions and to administer these activities

  • to permit you to participate in social sharing, including live social media feeds

  • to perform analytics, quality control, market research, and determine the effectiveness of our websites, promotional campaigns, and develop new products and services

We may also use Personal Information as we believe to be necessary or appropriate for certain essential purposes, including:

  • to comply with applicable law and legal process

  • to respond to requests from public and government authorities

  • to detect, prevent, or investigate potential security incidents or fraud

  • to facilitate the functionality of our mobile applications and websites

  • to provide important product safety information and notice of product recalls

  • to enforce our terms and conditions

  • to protect our operations or those of our affiliates

  • to protect our rights, privacy, safety or property, security and/or that of our affiliates, you or others

  • to allow us to pursue available remedies or limit the damages that we may sustain

To the extent permitted by law, your Personal Information may be disclosed to the following categories of entities:

  • to our affiliates for the purposes described in this Privacy Policy

  • to our service providers who provide services such as website hosting, data analysis, CCTV system provision and maintenance, infrastructure provision, IT services, customer service, email delivery services and other business services, to enable them to provide services

  • in connection with the essential purposes described above (e.g., to comply with legal obligations)

To the extent permitted by law, your name and contact information (and other information you make public) may be disclosed to the following categories of entities:

  • to third-party strategic partners with whom we may enter into a special relationship for promotional activities, where permitted by law

  • to third parties in connection with certain promotions or sweepstakes you may participate in; to the extent that the promotion’s rules concerning the treatment of your Personal Information are stricter than this Privacy Policy, the promotion’s rules apply

To the extent permitted by law, information that is passively collected when you use the site may be disclosed with the following categories of third parties:

  • our online and email advertisers or other third-party vendors we use who may provide cookies, pixel tags, web beacons, clear GIFs or other similar technologies for use on our sites to manage and improve our online and email advertising campaigns.

Personal data may be shared with government authorities and/or law enforcement officials for the prevention or detection of crime, if required by law or if required for a legal or contractual claim.

If you complain about a third party’s food, beverage or other product which you have purchased from us in-store then we may need to pass your details to the relevant third party as part of the process followed to seek to resolve your complaint.

This website is managed on behalf of The Coca-Cola Company by Costa Ltd and uses cookies and similar technology. Full information is in the Cookie Policy. This includes information on how to adjust your browser settings to accept or reject cookies.

We will retain your Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by for legal, auditing, or compliance purposes.

Coca-Cola and its affiliates take your privacy very seriously. When it comes to your rights as a consumer, we want to make sure you have everything you need to make informed decisions. You have the right to:

  • Know how your personal information is used;

  • Access, request and receive the personal information we have collected in a portable manner;

  • Object to having your data sold or shared for targeted advertising;

  • Request correction of your data;

  • And request that we delete your personal data.

If you want to exercise any of these privacy rights, please use the contact details provided in the next section.

To exercise any of your privacy rights in relation to this website or for general enquiries or complaints relating to Costa US in-store experiences please use the contact details below:

Phone: 1-800-438-2653