FAQ

Got a question for us? Take a look at some of our most frequently asked questions below.

FAQ Menu
  • Online Orders
  • Coffee
  • Smart Café
  • BaristaBot
  • Subscription
  • Technical Issues
Online Orders

How will I know that you received my order?

Once your order is processed you will receive a confirmation email. If for some reason you do not receive an email, please send us an email at costa.support@coca-cola.com.

When will my order arrive?

We ship your order using UPS. Your order should ship within a few business days (Mon-Fri). You will receive tracking information with your shipping confirmation to enable you to check the status of your order. Due to increased demand for delivery due to COVID-19, UPS may be experiencing longer than usual delivery times.

How can I get free shipping?

We are pleased to offer free shipping on all orders for a limited time.

What methods can I use to pay?

We accept Visa, MasterCard, and American Express debit and credit cards.

What is your Payment and Personal information security policy?

Security is an important priority for us and we are committed to protecting your privacy. All payments made for our products over the Internet are processed through a secure server, which means that your card details are specially encrypted before we send them to our payment provider. Check out our Privacy Policy if you’d like to find out more.

How can I place a return or get a refund?

We want you to LOVE your products. In the rare case that you’re not satisfied with your order, please contact us WITHIN 15 DAYS of receipt at 1-877-77-COSTA or email costa.support@coca-cola.com. Unfortunately, we cannot accept returns outside of 15 days of receipt. Please note that it is necessary to contact our Customer Care Department first, either via phone or through the Contact Us form and to receive instruction from this department for a return or refund to be processed.

Coffee

Can I purchase your Signature Blend espresso beans in the US?

Not yet. But we know lots of people would love to enjoy the taste of a Costa Coffee at home, so stay tuned!

Is your coffee responsibly sourced?

Absolutely. 100% of the coffee beans sourced for our coffees are from Rainforest Alliance certified farms.

Smart Café

Who do I contact if I’m interested in having a Costa Smart Cafe at my location?

Please call 877-77-COSTA or send an e-mail to us at costa.support@coca-cola.com. Please include your geographic location(s), channel of business and any information you can share about your current coffee offering.

What are the minimum requirements to have a Costa Smart Cafe?

We are typically looking for locations that will sell at least 40 cups per day.

Can I purchase a Costa Smart Cafe?

No, the one-of-a-kind Costa Smart Cafe is only available from Costa US.

What kind of coffee beans are used in the Costa Smart Cafe?

We use a signature blend of beans that we call the Mocha Italia blend. This is the same blend of beans that our founders, Sergio and Bruno Costa, used after experimenting with over 100 different blends and roasts, and it is the same blend you can find in our 4000 stores and over 9,000 Costa Smart Cafes around the world. The beans are always among the finest beans available around the world, and they always come from farms that are Rainforest Alliance certified

Where can I find a Costa Smart Cafe?

We are expanding quickly, but please check out the locator to find current Smart Cafes in the U.S.

Are there Costa Smart Cafes outside the United States?

Yes, there are almost 10,000 machines in countries around the world, but the great majority of our machines are in the UK, where Costa Coffee has been one of Europe’s most popular brands for almost 50 years.

BaristaBot

Who do I contact if I’m interested in having a Costa Coffee BaristaBot at my location?

Please call 877-77-COSTA or send us a message. Please include your geographic location(s), channel of business and any information you can share about your current coffee offering.

What kind of coffee beans are used in the Costa Coffee BaristaBot?

We use a signature blend of beans that we call the Mocha Italia blend. This is the same blend of beans that our founders, Sergio and Bruno Costa, used after experimenting with over 100 different blends and roasts, and it is the same blend you can find in our 4000 stores and over 9,000 Costa coffee Smart Cafes around the world. The beans are always among the finest beans available around the world, and they always come from farms that are Rainforest Alliance certified.

Where can I find a Costa Coffee BaristaBot?

We currently have locations in California and Texas in airports, hospitals, grocery stores and corporate locations.

How do I find the Costa Coffee BaristaBot app?

Our app is located in the Apple App and Google Play stores by searching for "Costa Coffee BaristaBot"

Subscription

What quantity/size does one unit of coffee come in?

12 oz. bags of roast & ground and there are 10 K Cups in each box

When will my order ship?

Standard orders received before 4:00 p.m. EST will be shipped the following business day. Standard orders received Friday–Sunday before 4:00 p.m. EST will be shipped the following Monday. Due to increased orders our delivery carriers may experience delays in their normal business operations. On such occasions, there may be a brief delay before your order ships.

Can I schedule a future order?

You can purchase a subscription and choose either a 4, 6 or 8 week schedule for future deliveries.

What payment methods do you accept?

We currently accept Visa, Mastercard, American Express, and Discover. Because of the card validation requirements of our site, internationally-issued credit and bank cards, excluding those issued in Canada, are not accepted.

Where will you ship orders?

We ship coffees and wares throughout the United States.

What happens if my package is never delivered or is returned to you?

If your package has gone missing or has been returned to us, please contact us and we will do our best to resolve the issue in the most appropriate manner possible. We have no way of knowing about these issues unless we are notified and we are more than willing to work toward a mutually beneficial solution when these errors occur. If you have a question that is not answered in this section, please email retail@counterculturecoffee.com or check out the Contact Us page for more information.

How do I make changes to my Custom Coffee Subscriptions?

To edit your subscriptions, login into your account and select “My Subscriptions” from the left hand side. You can then select “ship now and recalculate from today” (which will update the subsequent shipment based on the user-selected frequency), “ship now and keep schedule” (which will leave the subsequent shipment date as previously scheduled), or increase and decrease your subscription quantity using the buttons at the top of the screen. To change the shipping or billing address or to cancel, check the box to the left of the subscription and select “Edit.” To change a selection contact the retail admin using the email address below.

How do I update the credit card for my Custom Coffee Subscription?

From the My Account page, click on MY SUBSCRIPTIONS

Can I change the frequency of my subscription?

Yes. Choose between 4 weeks, 6 weeks, or 8 weeks on the product page or Go to My Account > My Subscriptions to edit after initial purchase. You'll need to make sure these changes are made before your next billing cycle. You'll receive a billing reminder email 2 days ahead of billing as a reminder.

How do I change the cadence of my subscription?

Go to My Account > My Subscriptions and edit your current subscription plan to reflect your new desired cadence. You'll need to make sure these changes are made before your next billing cycle. You'll receive a billing reminder email 2 days ahead of billing as a reminder.

What date will I be billed?

You will be billed at the cadence which you have chosen (every 4, 6, or 8 weeks) after initial purchase date. Technically, the billing happens at day 28, 42, or 56 depending on the selected cadence.

How will I know when my next shipment is coming?

You will receive an "order has shipped" email once your order has officially shipped out. You can then use the tracking number in this email to determine when your package will arrive.

Technical Issues

I have a Costa Smart Cafe and it needs service. Who do I call?

Please call 844-55-COSTA. We have representatives waiting to help you.